Our Return Policy

If you are unsatisfied with your product or if the product did not meet your expectations, you may return it, although certain restrictions may apply*.  If you choose to return the product(s), the purchaser must contact West & Wilkerson, herein referred to as the “Seller,” within 15 calendar days of receiving the product to arrange and request approval of the return. The product(s) must be returned to seller in its original packaging according to the instructions provided in the Return Merchandise Authorization form. By purchasing product from the seller, purchaser agrees to the seller’s Terms and Conditions of sale agreement.  Purchaser agrees that Seller will issue a refund to your account or provide store credit for the amount paid for the product, less restocking fees. Restocking fees shall be, at a minimum, at least 15% of the purchase price of the returned product(s), as well as any shipping costs or overhead costs the seller may incur in relation to the return product(s). Original shipping charges on the product(s) purchased will not be refunded to purchaser on any returned product(s). 

 

 

Note:  You are responsible for making sure that the product(s) is returned to the seller in its original condition and packaging.  

 

If you purchased a product or accessory that is or becomes defective through no fault of your own, you may be entitled to a refund, replacement, or repair of your device. Please contact us and we will work with you on next steps and replacement options.

 

Responsibility for all lost and stolen shipments do not fall on the Seller.  A tracking number will be provided for every shipment.  However, if your product fails to arrive or you suspect it was stolen before you received the package, please contact us.